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Frequently Asked Questions

How can I cancel a license?

It's very easy:

  1. Go to your billing page
  2. Click Cancel subscription
  3. Click on “Proceed”
  4. Then it opens the Stripe billing details pages where you can click on “Cancel plan”
  5. If you want to renew your plan, click Renew plan on this same page
  6. Then it opens the Stripe billing details pages where you can click on “Renew plan”

If you have planned a downgrade in your current plan (moving from 3 licenses to 2, for instance), you will need first to cancel the downgrade that has been scheduled for the next billing cycle and then, you will be able to cancel the license.

If you need to update your payment information, on the same billing page, click on “Change payment method” to add a new card.

How can I transfer an application and license?

If you need to take ownership of one/many applications, please reach out to our support team, and we will transfer the apps for you.

Please be aware that if the new account needs access to the Edit mode, you must share the data spreadsheet with it.

How can I buy a license?

You can do so by visiting Awesome Table's pricing page and choose the option that fits your needs. Please keep in mind that:

  • Awesome Table's pricing model is based on the number of apps you create, not on the number of users. Hence one license is tied to one application only.
  • You can buy a license for someone else, as explained here.
My users can’t access the application. What should I do?

If your users can’t access the application, please check the following steps:

  1. Make sure that the data spreadsheet is correctly shared with them. It can be shared with anyone with the link, within your domain or with specific email addresses.
  2. Check if users are logged in with the correct account. Sometimes, users can be logged with multiple Google accounts and using the wrong one to access the Awesome Table application.

We have an article here that goes through every possible root cause of this issue.

My images are not displayed on my application. What should I do?

If images are not displayed on your application, here is a list of what you should check to solve the issue:

  1. Do not use both ImageType keyword and img src HTML code at the same time on the spreadsheet otherwise images won’t be displayed. Please only use one of these methods.
  2. If images come from a Google Drive folder, check if the image URL has the correct structure. Indeed, don’t forget that the image URL has to be slightly modified, as explained here. In the spreadsheet, replace the current URL with this: https://drive.google.com/uc?id=ID (ID being the image ID).
  3. Check if the images have the correct sharing settings and if the users can see them or not. Sometimes images are still private, and only the creator of the application will see them. Check the sharing settings of the image from the Google Drive folder.

To troubleshoot most image issues, please read about how to insert images from a Google Drive folder here or Microsoft here.

I want to customize the style of my application with HTML and CSS. What is possible?

Awesome Table offers endless possibilities when it comes to customization.

There is some nice custom code that we provide if you need to customize the style of your application:

  • Changing font
  • Changing colors of the title or content
  • Modifying the size of your column
  • Editing headers and images
  • Etc.

We strongly suggest reading our article about changing the CSS style of your Table, Card or Maps applications here.

These are the basics of CSS customization and would be a good start for any users, that being said, if you need further assistance, please contact us, and we will help you to a reasonable extent.

My application is not showing my data but empty fields instead?

If you are using a template from our Template Gallery and started modifying it, you might have noticed that some of your data is not being displayed on the application and that some empty fields are displayed instead ({{Name}} or {{Description}} for instance). This issue is related to the column headers modification that does not match the marker from the template tab anymore.

You need to have the exact same column title in both the data and template tab to solve this problem.

Here is a fantastic article on how to troubleshoot this issue.