When you contact our Awesome Table Support team to troubleshoot your view(s), we may ask you to share your Excel or Google Sheets datasource to resolve your issue. This article explains why we need this permission from you.
Do I need to share my datasource and view to the Support team?
This scope is only applicable to Awesome Table view owners & editors (collaborators).
If, for any reason, we need to check your view and spreadsheet, we would require the following sharing settings:
1. For Google Sheet users
- Share with specific people: Please invite firstname.lastname@example.org to access your Google Sheets
- View only: that means we can only view, but not edit or share your file
2. For Excel users
- If you are allowed to share your Excel file across different domains, please select ‘Specific people‘, then invite email@example.com to access your Microsoft Excel file. Otherwise, we invite you to download your Excel file and attach it to our contact form
- View only: Please note that ‘Allow editing’ is automatically checked. We suggest to uncheck this option so we can only view your file but not edit or share your Excel file
- Send a screenshot of your Awesome Table view and attach it to our contact form
How safe will my data be while troubleshooting?
These are our guarantee and commitment in safeguarding your spreadsheet data:
Note: The owner (creator) of the view and the spreadsheet is the only person who can set the data access rights. We do not (and cannot) change the sharing settings or share your file to anybody else. We will prompt you to stop sharing the file(s) with us once our investigation is over (unless On-Anyone with the link is the default sharing-settings of your spreadsheet datasource).