When you contact our Awesome Table Support team to troubleshoot your view(s), we may ask you to share your Google Sheets datasource to resolve your issue. This article explains why we need this permission from you.
Do I need to share my datasource and view to the Support team?
This scope is only applicable to Awesome Table view owners & editors (collaborators).
We, the Awesome Table Support team, may ask you to share your view and Google Sheets datasource so we can pinpoint where the problem is and provide the right solution at the soonest possible time. The minimum required sharing-settings that we’ll ask from you are:
- On-Anyone with the link - so we won’t be required to sign in to access your Awesome Table view.
- View - so we can only view, but not change or share your file.
How safe will my data be while troubleshooting?
These are our guarantee and commitment in safeguarding your Google Sheets data:
Note: The owner (creator) of the view and the spreadsheet is the only person who can set the data access rights. We do not (and cannot) change the sharing settings or share your file to anybody else. We will prompt you to stop sharing the file(s) with us once our investigation is over (unless On-Anyone with the link is the default sharing-settings of your Google Sheets datasource).